Resume

I want to create interactive experiences that enable joy,
through curiosity & wonder, efficiency & beauty, community & empathy, creativity & play.

Skills

User Research, Persona Creation, Competitive/Comparative Analysis, Data Visualization & Analysis, Task Analysis, Information Architecture, User Flows, Prototyping, Usability Testing, UI Design, Vector Illustration, Copywriting, Design Systems, Service Design, Poetry
Tools: Figma, Sketch, InVision, Principle, Webflow

Experience

Senior Experience Designer, Radical Design Co. | April 2020 - Present
I work with a small, agile, and amazing team to rethink & redesign clients’ digital experiences. I work on both big-picture strategy as well as the tactical & beautiful details, while keeping the mission and end users at the forefront.

I primarily help a large healthcare organization create customer experience strategies across various products & services, leveraging research methods (like user interviews, design workshops, observations, surveys, and benchmarking analyses) to discover opportunity areas & inform a cohesive vision of the customer's future journey.

Senior UX Designer, Axis Group | April 2017 - April 2020
As a part of the Visual Analytics team, I helped clients turn data into action through custom-tailored design & guided analytics, utilizing UI, UX, and data visualization best practices to lead users to insight and action.
• Worked on 20+ projects across a varying number of industries and domains, including sales, procurement, portfolio health, project management, manufacturing, fraud, and marketing. Conducted all parts of Axis’ design process, from user interviews to persona creation, mockup creation to prototyping.
• Developed a design methodology with the team to ensure consistent & quality delivery to Axis’ customers
• Helped create the company’s data visualization design system by defining the visual guidelines and designing the individual UI & chart components
• Helped create an interactive half-day design workshop that has now been integrated into all new consultants’ training path

UX Designer, Georgia Aquarium | Jan 2017
In a team of three, designed a dive logging app that complements the flow of the dive user while also capture the necessary safety data. Our stakeholder told us with wide eyes and a huge grin, "I kept trying to find something wrong with it- something I could poke holes in- but I couldn't. I got goosebumps."

Technology Consultant, Protiviti | 2014 - 2016
Performed analyses in Excel and Access to both quantify and reduce the financial risk associated with fraudulent activity within clients’ IT systems. Worked in teams to redesign clients’ SAP security architecture. Led the charge in relaunching the office's Green Team.

Research Assistant, UGA MIS Department | 2013 - 2014
Conducted interviews and literature reviews to help publish an introductory paper for the 2015 AMCIS conference (Americas Conference on Information Systems) on sustainability, business, and information systems.

Education

General Assembly, User Experience Design Immersive | February 2017
10-week, full-time program with 600+ hours of professional training and applied learning

The University of Georgia, Honors Program | December 2014
B.B.A in Management Information Systems & International Business
Minor: Chinese Language and Literature

Contact

jessiexlian@gmail.com